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Tela's
implementation methodology is based on the experience of successfully
migrating more than 100 healthcare-related remote and onsite
processes to date.
This proven service
implementation platform, detailed in the document to the right,
is designed to ensure process integrity
and minimize inherent migration risks.
It captures critical client documentation
and incorporates an extensive knowledge base that assists
the transition team in understanding, duplicating and migrating
mission critical business processes.
Service delivery occurs through four
integrated migration phases:
Pre-Analysis.........................................................................
The first phase, Pre-Analysis, helps
identify and prioritize processes to be migrated. The transition
team from Tela works with you to determine the sequence of
migration, based on resource availability, de-culpability
and risks associated with the process.
Analysis
Analysis
is a critical step and the transition team must have the necessary
skills to make it a success. During this phase, cross-functional
resources from Tela, experts in process transition and migration
methodology, operations, technology, training, quality and
mapping of HR requirements, work with your project team to
familiarize themselves with the existing process and the packages
used.
Transition
The Transition Phase focuses on implementing
the analysis blueprint. During this phase, cross-functional
transition resources from Tela work with your representatives
on-site at your location and/or off-site at our facility to
ensure the high-level Analysis Plan is drilled down to provide
a detailed Operating Plan.
Operation..............................................................................
On
completion of the Transition phase, with the migrated process
operating as specified, the operations group accepts the project
and assumes performance accountability. A regular feedback
and communication mechanism is set up for reviewing operations
performance with key client managers through conference calls,
meetings and formal reviews.
A robust tracking mechanism is established to collect appropriate
data, validate assumptions (e.g., system response times),
and to continually improve performance of SLA metrics and
improve process capability, maturity and efficiency.
Result
Tela’s
experience and demonstrated capability to execute a transition
process quickly results in a shorter implementation period
and enhanced ongoing support.
Historically,
Tela has met SLAs from day one and has ramped up to near 100%
accuracy on statistical, procedural and financial metrics
within 90 days of the ‘Go-Live’ date.
Historically, Tela has met SLAs from day one and has ramped
up to near 100% accuracy on statistical, procedural and financial
metrics within 90 days of the ‘Go-Live’ date.
To learn more, contact sales@Tēla-usa.com.
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